COSMOTE
[English] | Românã
 Search  
  Personal Business Press Office Company Career Customer Care Contact  
 Personal / COSMOTE For You
Personal:
Tariff Plans
COSMOTE For You
Cartela COSMOTE
Handsets
web'n'walk
Muziton
Blackberry
Connect
FixTel
 

FAQ
Question: How can I switch the tariff plan?
Answer:

Any rate plan change implies the proportional allocation of the monthly fee and of the number of minutes and SMSes included in the subscription, depending on the number of days a given rate plan was used in one bill cycle. So, for the old rate plan this change will lead to the allocation of a proportional numer of minutes and SMSes and of the monthly fee corresponding with the number of days that have passed since the last bill was issued to the date of the change. After the rate plan change the minutes, the SMSes and monthly fee will be allocated proportional with the number of days between the date of the rateplan change and that of the next bill cycle. You must also know that when you change your tariff plan all the benefits of your old tariff plan will become unavailable.
If you have a COSMOTE rate plan and you decide to change to a higher subscription that better suits your needs you can do it at any moment, but you must know that the minutes from old rate plan and from the new rate plan it will allocate proportional with number of days. If you decide to change to a lower subscription you can do it only after 8 months from the initial activation as a COSMOTE subscriber or after 4 months from your previous subscription change. The change is made without additional fees. You can request the change of your rate plan at any COSMOTE shop, commercial partner shop or to one of our Customer Care service consultants.

 
 
Your
advantages
The Special
Offer
Handset
Discount
Supplementary
Minutes
Print| Send
     

COSMOTE For You

Always rewarding your loyalty!

We invite you to discover the “COSMOTE For You” program, especially designed to reward your trust and loyalty.

After the initial contractual period, you have unique advantages when you renew your contract for 12 or 24 months on your current tariff plan or on any of the new COSMOTE tariff plans currently in promotions.


People are different. And so are their needs.

That is why, here at COSMOTE, we give you the possibility to create your tariff plan

COSMOTE Perfect for You

Discover all the advantages you have, together with the benefits included in the Perfect for You offer:

SPECIAL PRICES FOR NEW HANDSETS OR ACCESSORIES
or
ADDITIONAL FREE NATIONAL MINUTES GRANTED EACH MONTH

You can activate Web‘n’Walk for You extraoption on top of COSMOTE Perfect for You tariff plan, for only 2.49 Euro/month (VAT included) and you receive an extra discount for your new handset.

All you need to do is to sign an agreement for a contract renewal for 12 or 24 months.

In addition, for 6 months, we offer you unlimited on-net minutes and SMSes or the double of the benefits included in your Perfect for You chosen package, for contract renewal for 24 months.


Is it your birthday? You have a present from COSMOTE: extra national minutes!

Did you lose your SIM card? If you have been a COSMOTE subscriber for at least 12 months, you can change your SIM card, free of charge twice during a contractual year, while keeping your current phone number.

Natural as well as legal persons can benefit from the advantages included in the COSMOTE For You loyalty program.

Visit now the nearest COSMOTE or partners’ store to find out all details about the special offer available at contract renewal!


Print| Send
     

Customer Care Department:  1234 (from your COSMOTE phone) or (021)404.1234 and 0766.12.1234 (from any other network)
 Site map |  Contact |  Terms and conditions |  Fraud Prevention |  Interconnection