To become a COSMOTE postpaid subscriber you need to sign a subscription Contract at a COSMOTE shop or commercial associate.
The necessary documents for individuals are:
  - Identity Card (for romanian citizen)
  - Passport / Identity Card (for foreign UE citizen) / Sojourn document / Work permit
  - Ownership document OR Utilities Invoice for the last month.

The documents must be shown in original, legal copy or duplicates of the originals, if case, issued by the same authority, in original.

Transfer to postpaid service and keep your prepaid telephone number!

This service allows you to get transfered anytime you want to any postpaid tariff plan you choose, keeping your number and benefitting from the current offer for post-paid subscriptions.

Conditions:

• COSMOTE Card should be active at the time of transfer request

Instructions:

Go to a COSMOTE shop or any COSMOTE Commercial Partner’s shop and ask for a post-paid subscription, with keeping your prepaid number. You must be able to present:

• the COSMOTE card with the telephone number you want to keep;
• ID / necessary documentation for concluding the contract – see the "How can I become a COSMOTE subscriber" from "Customer Care / Problem Solving" section.

You must also know:

• for your contract, same conditions are applied as for any other new contract conclusion (2 monthly access fees advance payment, migration to another tariff plan only after 8 months, etc);
• any existing credit or active extra-option (2000 minutes option, SMS option) are lost in the moment of tranfer;
  any other prepaid services active in the moment of transfer will be lost as well – this is why you must indicate which are the services you require when the new contract is concluded;
• if the prepaid pack was acquired prior to December 2005, your SIM card will be replaced at the moment of transfer.

The transfer of the post-paid service subscription can be made between two individuals, two juridical persons or an individual and a juridical person. The transfer between two individuals requires:
- for the person who wants to transfer the contract: ID
- for the person taking over the contract: the same documents as those necessary for an individual to sign a contract
- written request for transfer signed by both subscribers

The documents must be shown in original or legal copy.

We suggest that the customer goes to the nearest COSMOTE shop or commercial associate to replace the SIM Card. As long as bills are up to date, the required document is Identity document or passport (foreign citizen).

To use the international calling facility please visit the COSMOTE shop or a commercial associate or call the Customer Care Service and ask for the activation of this service.

To use your mobile phone while traveling in another country, you have to visit the COSMOTE shop or a commercial associate or call the Customer Care Service to find out if there is a roaming agreement with the visited network operator. In some cases you will be asked to pay a deposit in order to activate roaming service. Otherwise the roaming service is activated immediately.

An invoice must be paid in 17 days from the day it was issued. You should also take notice that 2-3 days are required for the money to get into the COSMOTE bank account.

The geographical area where a COSMOTE customer can use his mobile phone can be seen by accessing "Our Network" in the main menu or can contact Customer Care Service at 1234.

The mobile phone invoice must be payed in maximum 17 days from the day it was issued. In order for the payment amount to be correctly recorded into your Cosmote account in due time, our recommendation is that the payment be made with at least 3 working days before its due date. The payment will be assigned to your account in approximately 4 working days (exceptions are the Romanian Post, where you can pay via postal order, and the Treasury, for which the sums are transferred in 10 working days). The invoice issue date and its due date are informations that you can find on the invoice.

The methods of payment of the COSMOTE bill are:

Direct Debit - If you own a bank account at one of the Transilvania Bank branches, you can sign a Direct Debit payment convention by which to empower the bank to pay your COSMOTE invoice automatically, free of charge, at the invoice's end date. It is necessary to have in your account, at the invoice's end date, an ammount equal with the value of the COSMOTE invoice.

Cash payments

You can pay your COSMOTE invoice using cash, without presenting the physical invoice, at any of the COSMOTE shops or at any of our partner's shops: GERMANOS, Internity, Cosmos Mobile (in Bucharest, Alba-Iulia or Braila) and Romtelecom all over the country, or at the authorised pay-desks of Banca Transilvania, ING Bank, Alpha Bank and CREDITCOOP.

You can pay your COSMOTE invoice, only by presenting the physical invoice, at any of the authorised pay-desks of BRD bank, as well as at the Romanian Post Office's offices that have computers or POS machines.

Any person that pays a COSMOTE invoice at a bank's pay-desk must have his/her identity card, and the necessary informations are: the customer code, the invoice serial number, the amount and the name of the customer for who's account the COSMOTE invoice has been issued.

You can pay using cash at any of the following locations:

• Citibank cashing machines (AIN) in Bucharest, Constanța, Cluj-Napoca, Bacău, Sibiu, Ploiești, Brașov;
• 
  Agip gas stations in Bucharest, Pitești, Craiova, Târgoviște, Târgu Jiu, Timișoara (only by presenting the physical invoice);
• 
  Accepting merchants where the COSMOTE logo is displayed (only by presenting the physical invoice);
• 
  PAYZONE partner merchants, where signaling pannels for COSMOTE invoice payment are displayed (only by presenting the physical invoice);
• 
  BRD cashing machines (ROBO).
  

Transfer payments - (money order)

In order for your payment to be assigned correctly, please mention on the payment order the customer number for which you wish to pay the invoice (if you wish to pay the invoice for multiple accounts, please write a separate payment oder for each one of those accounts), the invoice number, the beneficiary: S.C. Cosmote R.M.T. S.A., the IBAN account as well as the beneficiary's bank.

The payments can be made into the following bank accounts:

• Transilvania Bank account                                             RO34BTRL0000160100719900
      (Victoriei Branch)
  
• Alpha Bank account                                                       RO19BUCU043494232511RO02
  (Dorobanți Branch)
  
• ING Bank account                                                          RO30INGB0001000000017362
  
• BRD S.M.C.C. account                                                   RO27BRDE450SV23764524500
  
• CITI Bank account                                                        RO51CITI0000000824757003
  
• Treasury DTCPMB account                                            RO22TREZ7005069XXX000448
  (for state institutions or companies)                        

Credit/Debit card payments

The payment of the COSMOTE invoice can be made electronically at the ATM networks of the issuing units Transilvania Bank, BRD and ING Bank (Self bank).

The payment can be made also by credit/debit card at any of the COSMOTE’s shops.

BRD card users can pay the COSMOTE invoice with their card in Diverta Retail 3000 and Rombiz stores.

For further information please contact Customer Care Service at 1234.