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Customer Care Service
For subjects concerning: products and services, charges, handsets, COSMOTE shops, Dealers, network coverage, roaming, Directory and so on. |
| COSMOTE Customer Care |
1234 / 0766.12.1234 – free call form any COSMOTE mobile phone
021.404.1234 or 0766.12.1234 – national call rates apply
In order to offer prompt, efficient and high quality assistance through our Customer Care service, COSMOTE reserves the right to limit the free of charge access to Customer Care service for abusive customers. To this purpose, starting with 29th of June 2010, if, within 30 days you made 3 abusive calls to 1234 or 0766.12.1234, you will not have free of charge access to this service for a 30 days period. Within this interval you may call 1616 - you will be charged with 0,4063 EUR/call VAT included or 021.404.1234 – national call rates applied.
Abusive call shall mean: a call which do not address an appropriate request to Customer Care or a real interest in getting information about Cosmote products and services. |
| Quick Info |
1616 – Only available to customers located in Romania from a COSMOTE mobile phone. The call is charged with 0,4063 EUR (includes VAT) per call (charging is made per call not by the lenght of the call) |
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Special number for ROAMING |
+4076ROAMING – Free call from any EU member country, from any COSMOTE number.
This number is available for customers that are already abroad and need information about Roaming charges. |
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Fax |
021.413.75.30 – Customer Care Service |
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Contact form |
Press here |
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Postal Address |
S.C. COSMOTE Romanian Mobile Telecommunications S.A.
Nicolae Titulescu Blvd. No. 4-8, America House, West Wing 5th-6th floors, 011141, Bucharest 1
Fiscal Code: RO11952970 |
COSMOTE Services
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